Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Introduction
Sau Ying Limited operates highheelsjemv.com as an online retail store dedicated to women’s footwear. This Privacy Policy explains how Sau Ying Limited collects, uses, stores, and discloses personal information when you browse highheelsjemv.com, create an account, place an order, or contact the customer service team. By accessing highheelsjemv.com and submitting personal information through it, you accept the practices described in this Privacy Policy. If you disagree with any part of this Privacy Policy, you must stop using highheelsjemv.com and must not submit personal information through it.
Information We Collect
When you create an account or place an order, Sau Ying Limited collects your full name, email address, shipping address, billing address, telephone number, account password, and order details. Order details include the footwear styles purchased, selected shoe size, selected color, quantity, order value, order history, and delivery instructions.
When you contact Sau Ying Limited, we collect the content of your emails, chat messages, contact form submissions, product questions, and the records of our responses. When you subscribe to marketing messages, we collect your email address and your communication preferences.
When you visit highheelsjemv.com, we automatically collect technical information consisting of your Internet Protocol address, browser type and version, device type, operating system, referring web address, pages viewed, session duration, and cookie identifiers. This technical information is linked to your account when you sign in.
Payment Processing
All payment transactions on highheelsjemv.com are securely handled by third-party payment gateways. Sau Ying Limited does not collect, does not store, and does not process full credit card numbers, card expiration dates, or card security codes. You submit those payment details directly to the third-party payment gateway, which processes the transaction under its own privacy policy and security standards. Sau Ying Limited receives only a transaction confirmation reference, the payment amount, and the payment status. All payment card details remain exclusively within the systems of the third-party payment gateway.
How We Use Your Information
Sau Ying Limited uses personal information to process orders, confirm purchases, arrange delivery of footwear, handle returns and exchanges, and provide order status notifications. We use personal information to create and maintain your account, authenticate your sign-in, and display your order history.
We use personal information to respond to your questions, resolve complaints, and improve the accuracy of product descriptions and size guidance. We use your email address to send transactional messages and, where you have subscribed, to send marketing messages about new footwear collections and promotional offers. You can withdraw your marketing consent at any time through the unsubscribe link in each marketing message or by writing to [email protected].
We use technical information to operate highheelsjemv.com, detect fraudulent activity, prevent misuse, measure site performance, and analyze how visitors navigate product pages.
Cookies and Tracking Technologies
highheelsjemv.com uses cookies and similar tracking technologies. Strictly necessary cookies keep your shopping cart and account session active and enable secure checkout. Functional cookies remember your selected shoe size, preferred language, and currency. Analytics cookies record page views and traffic sources so that Sau Ying Limited can measure site performance. Advertising cookies record interactions with marketing content so that we can assess campaign results.
You can control cookies through your browser settings and can delete stored cookies at any time. Blocking strictly necessary cookies prevents checkout from functioning and prevents you from completing a purchase.
Sharing of Information
Sau Ying Limited shares personal information with third-party payment gateways to complete payment transactions, with shipping carriers to deliver footwear orders, with email delivery providers to send transactional and marketing messages, with hosting providers to operate highheelsjemv.com, and with analytics providers to measure site traffic. Each of these providers receives only the information required to perform its function.
Sau Ying Limited discloses personal information when required by applicable law, regulation, court order, or a lawful request from a public authority, and when necessary to protect the rights, property, or safety of Sau Ying Limited, our customers, or the public. If the business is transferred, merged, or sold, personal information may be transferred as part of that transaction and remains subject to this Privacy Policy.
Data Retention
Sau Ying Limited retains account information for as long as your account remains active. We retain order records for the period required to fulfill legal, tax, and accounting obligations. We delete personal information that is no longer required for the purposes described in this Privacy Policy.
Your Rights
You may request access to the personal information held about you, request correction of inaccurate information, request deletion of your information, request restriction of processing, and object to processing for marketing purposes. You may request a copy of your information in a structured format. To exercise any of these rights, write to [email protected] or call +852 9422 6692. Sau Ying Limited responds to verified requests within the period required by applicable law.
Data Security
Sau Ying Limited applies encryption of data in transit, access controls that restrict personal information to authorized personnel, and routine reviews of security practices. No method of transmission over the internet is entirely secure, and you are responsible for keeping your account password confidential.
Children’s Privacy
highheelsjemv.com is intended for users who are at least eighteen years of age. Sau Ying Limited does not knowingly collect personal information from anyone under eighteen years of age. If we learn that such information has been submitted, we delete it.
Changes to This Privacy Policy
Sau Ying Limited may revise this Privacy Policy to reflect changes in legal requirements or business operations. The current version is always published on highheelsjemv.com, and continued use of highheelsjemv.com after publication constitutes acceptance of the revised version.
Contact Us
Questions about this Privacy Policy or about the handling of personal information must be directed to Sau Ying Limited at [email protected], by telephone at +852 9422 6692, or by mail at L2, Metro City Phase 2, 8 Yan King Road, Tseung Kwan O.
