Acceptance of These Terms
These Terms of Service govern all access to and use of highheelsjemv.com and every purchase of footwear from Sau Ying Limited. By browsing highheelsjemv.com, creating an account, or submitting an order, you agree to be bound by these Terms in full. If you do not accept these Terms, you must stop using highheelsjemv.com immediately and must not place an order.
Eligibility and Account Responsibility
You must be at least 18 years old and legally capable of entering into a binding contract to place an order on highheelsjemv.com. You are responsible for the accuracy of every detail you submit, which covers your name, delivery address, and contact information. You are responsible for all activity that occurs under your account credentials and must notify Sau Ying Limited immediately of any unauthorized use of your account.
Orders and Order Acceptance
An order confirmation message confirms that Sau Ying Limited received your order and does not confirm acceptance of that order. Acceptance takes place only when Sau Ying Limited dispatches the goods. Sau Ying Limited retains the right to decline an order before dispatch when stock is unavailable, when payment is not authorised, or when the order appears fraudulent.
Pricing and Payment
All prices are stated in the currency displayed at checkout and are payable in full at the moment the order is placed. You must pay through a payment method presented at checkout. The full order value is authorised when the order is submitted.
Shipping and Delivery
Sau Ying Limited ships to the destinations listed at checkout. Delivery timelines are displayed at checkout. Risk in the goods passes to you on delivery.
14 days No-Reason Refund Policy
You are entitled to return purchased footwear within 14 days of receipt without giving any reason. To qualify, the footwear must be unworn, unwashed, and undamaged, and the original packaging and original tags must be intact. You must submit your return request to [email protected] with your order number before shipping the goods back to Sau Ying Limited. Return shipping costs are paid by you. Sau Ying Limited issues the refund to the original payment method once the returned goods pass inspection. The 14 days return window is measured from the delivery date recorded by the carrier.
Refund Processing Time
Refund processing and arrival of the funds in your account takes at least 14 days from the date the returned goods pass inspection. This period of 14 days covers inspection, approval, and the transfer executed by the issuing payment provider. You must allow the full 14 days to elapse before contacting customer service about a pending refund.
PayPal Refund Timing
PayPal refunds take at least 14 days from the date the returned goods pass inspection. Due to local laws, PayPal refunds in some regions can take up to 30 days. You accept this extended timeframe when you select PayPal as your payment method at checkout.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Send the claim to [email protected] with your order number and clear photographs of the damage or defect. Claims received after 7 days of receipt cannot be accepted and no remedy will be provided. An approved claim results in a replacement or a full refund, decided by Sau Ying Limited after reviewing the submitted evidence.
Intellectual Property
All content published on highheelsjemv.com, which covers text, product photographs, imagery, and site design, is owned by Sau Ying Limited and protected by applicable intellectual property laws. You must not reproduce, distribute, or resell this content without prior written permission from Sau Ying Limited.
Limitation of Liability
Sau Ying Limited is liable only for direct losses caused by its own breach of these Terms. Sau Ying Limited is not liable for indirect or consequential losses. Nothing in these Terms excludes liability that applicable law does not permit to be excluded.
Governing Law and Jurisdiction
These Terms and every dispute arising out of them are governed exclusively by the laws of Hong Kong. The courts of Hong Kong hold exclusive jurisdiction over every dispute connected to highheelsjemv.com and to these Terms.
Changes to These Terms
Sau Ying Limited publishes the current version of these Terms on highheelsjemv.com. Continued use of highheelsjemv.com after a revised version is published constitutes acceptance of that revised version.
Contact Information
Questions about these Terms, returns, or refunds must be directed to Sau Ying Limited at [email protected]. You can also reach Sau Ying Limited by telephone at +852 9422 6692 or by post at L2, Metro City Phase 2, 8 Yan King Road, Tseung Kwan O.
