Shipping & Returns
This Shipping & Returns document governs purchases made through highheelsjemv.com from Sau Ying Limited. This document defines shipping conditions, the 14-day no-reason refund policy, return requirements, refund timing, damaged-item claims, and non-returnable conditions. The customer must read this document before placing an order.
Shipping
Sau Ying Limited processes orders after payment verification. Orders are shipped to the address supplied at checkout using standard shipping methods for the destination. Delivery timelines are standard and depend on the carrier and destination. Tracking information is provided when the carrier makes it available. The customer must provide a complete and accurate shipping address. Address changes after order placement are not accepted. The customer is responsible for carrier charges caused by an incorrect address, refused delivery, or failed delivery attempt. Shipping timelines are qualitative and are not a guaranteed delivery date.
14-Day No-Reason Refund Policy
The customer may request a refund for any reason or no reason within exactly 14 calendar days after delivery. The request must be sent to [email protected] before the 14-calendar-day period expires. The item must be unused, unworn, not altered, in original packaging, with all original tags, labels, shoe boxes, and accessories included, and in resalable condition. Items that fail these conditions are not eligible for refund. The buyer completely bears all return shipping costs. Original shipping charges are not refunded.
Return Authorization and Return Details
The customer must obtain return authorization before shipping any item. The authorization request must include the order number, the item name, and the delivery date. Sau Ying Limited provides return authorization and the return destination after review. The recipient must be Sau Ying Limited, the contact phone is +852 9422 6692, and the specific return address is L2, Metro City Phase 2, 8 Yan King Road, Tseung Kwan O. The customer must ship the item to this recipient and address using a trackable shipping method and must retain the tracking number and proof of shipment. Unauthorized returns are not accepted.
Step-by-Step Return Process
1. Contact Sau Ying Limited at [email protected] within exactly 14 calendar days after delivery. 2. Provide the order number, item name, delivery date, and request for return authorization. 3. Receive return authorization and the return recipient details. 4. Pack the item securely in original packaging with all original tags, labels, shoe boxes, and accessories. 5. Pay all return shipping costs and ship the item to the return address using a trackable method. 6. Send the tracking number to [email protected]. 7. Sau Ying Limited inspects the item after receipt. 8. Sau Ying Limited issues the refund if the item meets eligibility conditions.
Refund Timing and Method
Refunds are issued to the original payment method after Sau Ying Limited approves the return. Refund arrival time is at least 14 calendar days from approval. The customer must allow at least 14 calendar days for the refund to arrive. PayPal refunds require at least 14 calendar days; however, local laws require up to 30 calendar days for PayPal refunds in some regions. The customer must allow the longer period when local law applies. Refund amounts exclude return shipping costs paid by the buyer and exclude original shipping charges.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 calendar days of receipt. This 7-calendar-day claim period matches the Terms of Service exactly. Claims submitted after exactly 7 calendar days of receipt are not accepted. The customer must contact Sau Ying Limited at [email protected] and provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. The customer must not return the item before receiving authorization. The buyer completely bears all return shipping costs for every return. This rule also applies to a return connected to a damaged or defective claim.
Non-Returnable Conditions and Rejected Returns
An item is not eligible for return when the item is used, worn, altered, damaged through customer handling, missing original packaging, missing original tags, missing labels, missing shoe boxes, missing accessories, or not in resalable condition. An item is not eligible for return when the request is submitted after exactly 14 calendar days after delivery. An item is not eligible for return when the item is shipped without return authorization. Sau Ying Limited rejects a return that fails these conditions. Rejected returns are sent back to the customer at the customer's expense. The customer pays all shipping costs for a rejected return.
Customer Responsibilities and Contact
The customer must inspect the order upon delivery and must submit any damaged or defective claim within exactly 7 calendar days of receipt. The customer must keep all packaging, tags, labels, shoe boxes, and accessories until the return is complete. The customer must pay all return shipping costs completely. The customer must use the return recipient details provided in this document. Questions about shipping, returns, refunds, or damaged-item claims must be sent to Sau Ying Limited at [email protected]. This Shipping & Returns document applies to all orders placed through highheelsjemv.com.
